Genting Casinos Privacy Policy – How we handle and protect personal data

Genting Casinos Privacy Policy on personal data and information security

Genting Casinos Privacy Policy explains how we handle personal information when guests visit our casinos, register for membership, join My Genting Rewards, use our websites or apps, make restaurant reservations, contact us or take part in promotions and surveys. The information we collect depends on the services you use and the choices you make. We aim to limit collection and retention to information required for the relevant purpose. Different processing activities may operate under different legal or regulatory requirements.

Personal information can include your name, date of birth, contact details, membership information and proof of identity. Depending on your interaction with us, we may also process payment information, gaming and due-diligence records, responsible-gambling records, correspondence, marketing preferences and CCTV, photographic or audio material collected at casino premises. Technical information can include IP address, browser data, operating-system details, cookies and location-related information. The My Genting App may also process account, device and activity data needed for its features.

We use information to provide and administer services, verify identity, maintain casino and membership records, manage My Genting Rewards, process eligible transactions, protect gaming integrity and meet legal or regulatory duties. Data may also help us manage security, prevent fraud and money laundering, administer responsible gambling controls, understand service usage and improve our operations. Where communication preferences permit, information can also be used to provide relevant marketing and member communications. Guests can manage marketing preferences and opt out of direct marketing through the available preference controls.

Security is an important part of Genting Casinos Privacy Policy. We apply technical and organisational measures intended to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction or damage. Access to information is restricted according to operational need, and safeguards are also required where appropriate when service providers process data for us. Cookies and similar technologies may support security, preferences, website operation, analytics and selected marketing functions.

We retain personal data for as long as it is needed for the purposes for which it was collected and while a valid legal reason for retention continues. The relevant period can vary because financial, regulatory, self-exclusion, security or dispute-related records may need to be held for different lengths of time. When information is no longer required, it is deleted securely or anonymised where appropriate. Data protection rights include the ability to request access to personal data and, in applicable circumstances, request erasure, while other statutory rights can apply according to the type of processing involved.

Genting Casinos Privacy Policy data categories and purposes

Data type	Purpose	Protection approach
Identity and contact data	Membership, verification, service administration and communication	Restricted access and organisational controls
Payment information	Transactions, fraud prevention and regulatory compliance	Security controls and approved payment processing
Gaming and membership records	Rewards, due diligence, safer gambling and operational records	Purpose-based access and retention controls
CCTV and images	Security, gaming integrity and regulatory purposes	Controlled retention and authorised use
Technical data and cookies	Website, app, security, analytics and preference functions	Consent and preference tools where applicable
Marketing preferences	Managing communications and relevant offers	Preference controls and opt-out options

Frequently Asked Questions

Why does Genting Casinos Privacy Policy allow personal data to be collected?

We collect and use personal data to provide services, administer memberships and rewards, verify identity, process transactions, meet regulatory requirements and maintain safe casino operations. Information may also be used for responsible gambling controls, fraud prevention, service improvement and communications where permitted. The precise purpose depends on your interaction with us.

Can I ask Genting Casinos to change or delete my personal information?

You have data protection rights that can apply according to the circumstances, including a right of access and, where the relevant conditions are met, a right to request erasure. You can also keep membership and communication details updated and manage direct-marketing preferences. Some information may still need to be retained where legal, regulatory or other valid requirements apply.